FAQs

  • You will receive an email invitation from Pet Pocketbook. Once you accept the invitation via your email. You should create your family profile (add humans and pets), add all important information about your pet and then request a meet and greet. Don’t forget to download the app for push notifications.

  • PawMania is a pet care service located in Jersey City, NJ. We pride ourselves on care. When a new member joins Paw Mania they instantly become extended family. Caring for your pet the way we would our own is a priority. We are insured, educated and ready to provide the best service possible. To provide accountability to our clients we are powered by PetPocketbook. Clients can request appointments, see their recent invoices, get updates on their pets and more in the palm of your hand.

    Insurance:
    Yes we are insured and bonded by PCI.

    Certification number:
    PCI60545

    Monday-Friday:
    9am to 4pm

  • Pet Pocketbook is the software we utilize to keep our client information, bookings and communication in one place. Clients can request services, see their report cards and pay bills via the Pet Pocketbook app.

  • Yes, head to your Google or Iphone Store and search Pet Pocketbook. Once you download it you can login. If you ever have trouble, you can use safari at Petpocketbook.com to login from any device.

  • -Pet Taxi

    -Dog Walking

    -Pet Check-ins

    -Dog Boarding

  • If you have to cancel a service that was booked. Feel free to login to the Pet Pocketbook app, go to appointments and select cancel.

  • Dog Walking Cancellation Policy:

    -$10 fee if the appointment is canceled within 48 hours of the appointment.

    Pet Check in Cancellation Policy:

    -$10 charge if the appointment is canceled within 48 hours of the appointment time.

    Boarding Cancellation Policy:

    -$20 charge if the appointment is canceled within 7 days of start date.

  • Once you have created your family profile, you can go to the appointments tab and press request an appointment. The first request should be a meet and greet. The particular meet and greet service can be found under the tab of the desired service. For example, if you’re seeking dog walking, you can find “Dog Walking Meet and Greet” under the dog walking tab.

  • No, you only need one meet and greet for whichever service will come first.

  • You can request the services by logging into your Pet Pocketbook profile and selecting the date, type of service, the timeframe and before submitting, you can scroll down to see the estimated pricing.

  • A meet and greet is required to obtain services. They are conducted by the service provider. If you are seeking dog walks, the assigned dog walker will come by for the meeting. During the meeting, you can show the walker around, update the access instructions on your profile, ask your walker any questions that you may have, tell them about your pet, etc. Meet and Greets are important to disclose any and all information about your pet.

  • In the event of an emergency, the sitter will contact management to inform them & further the client to decide the best course of action.

    All clients must provide rabies, vaccination proof and a veterinary release in the event of an emergency.

  • For dog walks:

    We service uptown/downtown Hoboken and Jersey City Heights/Downtown.

    For cat check ins:

    We service Hoboken, Jersey City Heights/Downtown and some surrounding areas. Please inquire within to double check.

    For boarding:

    We service all areas for boarding however, our pet Taxi is only available for those in Hoboken and Jersey city and some surrounding areas.

  • Both doggie day camp and boarding are located in the Jersey City Heights area.

  • All services must be paid in advance or have a credit card on auto pay. 5% processing fees apply for credit/debit card payments. Sales tax apply to dog boarding.

  • Yes, we require all dogs over 1 year old to be neutered or to have a date in which they will be neutered.

    All dogs must be up to date on vaccinations such as Rabies, DPP (Distemper, Parvovirus & Parainfluenza) and Bordetella (proof required).

  • We can dispense medication (NO IV) as needed however, pets cannot board if actively sick/coughing/experiencing diarrhea.

  • Microchip is not required however highly recommended. It is a wonderful tool in which your pet can be identified should they ever be lost or stolen. Collars and tags can be removed should your pet be stolen however a microchip is an engraved identification.

  • -Food (can separate in ziplock bags or send one big bag with a measuring cup)

    -Input the proportions into the app if you were unable to portion in zip lock bags (ex: ½ cup kibble and 1/2 cup dry food)

    -Treats (If pup has allergies)

    -Otherwise we provide standard Milk Bone treats

    -Medication (If needed-note in app)

    -One roll of Poop bags

    -Wee pads (please send if they use them at home)

    -If your pup needs a crate, we have a few. Please inquire if one will be available for your stay.

  • Yes, we have standard milk bones on hand, Froyo &‍ ‍Frozen Peanut butter kongs and Barkbox items that come in monthly.

  • You should have the pet parent fill out the contact form on our website. They will be prompted to join the web app and sign our contract form giving us permission to care for their pup and agree to our policies.

  • In true emergency situations, you may call/text Cristina and if you do not get a response, you can send a message via pet pocketbook. In this case, the manager and Cristina will see it and can respond accordingly. If you have an appointment booked on the day you are calling, the assigned team member will also see the message.

  • Yes, we are open most Holidays. Holidays are subject to a $15 fee per service completed. The holidays that we observe are Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas and New Years. Actual dates may vary, please check our instagram pinned posts for the accurate dates.

  • Yes, we provide walks during the week after 4pm and on the weekends upon request. Please schedule in advance. Last minute requests incur a late booking fee.

  • If your building does not have a concierge who can provide the key, we would access the home via lockbox. We prefer this method as it allows access to all team members if the initial team member cannot make it for any reason. This is also a great method for the owners should they ever get locked out of their home and keep the key in one place. We DO NOT under any circumstances hold onto keys.

  • We operate with a team and try our best to provide a regular walker however, will often send another team member to ensure the pets have formed a bond with all of our team members. You can always see who your assigned team member is by going to your appointment tab. The team members name will be next to your pets name.